How to eliminate problems in your painting business

If you have owned a painting business very long, you have run into problems on a job. The customer can’t make up her mind on the color, or the customer insists you complete a 10 day job in 7 days, or the customer breaks out the magnifying glass and crawls around on his knees to inspect the baseboards. In the 24 years I’ve been in business, I’ve experienced all of these things and much more.

The interesting thing is, I’ve experienced most of these problems only one time. Almost every time I have a problem, my contract gets changed to address that problem. And seemingly like magic, I don’t have that problem again.

While it is probably impossible to cover everything, and a customer who refuses to abide by the contract will find some way to create problems, getting these issues addressed in writing can make life a whole lot easier.

Some discretion is advised. If we literally addressed every issue in our contract, it could get to be very long and complex. It is more important to address the essential issues, for doing so will often eliminate other issues. For example, if your contract states that no job will be scheduled until paint colors are selected, you won’t get on the job and have to kill time while the customer picks colors.

No contract will be perfect, nor will it eliminate all problems. But a solid contract that addresses the majority of the issues that cause problems will go a long way to make life easier.

Why don’t painters get any respect?

It is generally recognized by those in the painting industry that painters get very little respect. I think that there are several reasons for this.

Perhaps the most significant is the perception that anyone can paint. Most people have had some experience with painting in their own home, and even when the results are less than desirable, they still regard painting as relatively easy. People who would never consider doing plumbing or electrical work will quickly pick up a paint brush.

Another reason is that painting is primarily visual. A bad paint job is visually unappealing. A bad electrical job won’t be visible until your house burns down.

A third reason is the widely held idea that all painters are drunks and dope fiends. I certainly don’t know the numbers of painters afflicted with such “habits”, but I seriously doubt that they are significantly higher than any other trade.

Another explanation is that there are fewer barriers to entering the painting trade than other trades. Many states do not license painters, while most (if not all) license plumbers and electricians. The capital requirements are certainly lower—one can literally start a painting company with no equipment.

The perception of our industry presents both a challenge and an opportunity. The challenge is overcoming these erroneous perceptions. The opportunity is that it makes it easy to shine.

Does your painting company have curb appeal?

Home owners are often advised to improve the curb appeal of their home when they put it up for sale. The idea is to improve the exterior appearance of the home to create a better first impression. If the home lacks curb appeal, the potential buyer will often fail to look at the home any further.

The same is true of our paint contracting business. However, our curb appeal comes in the form of the image we create in our marketing, our contact with customers, etc. If that image does not resonate with the potential customer, they will not investigate our company further.

But curb appeal alone is not enough. A home that looks beautiful on the outside, but is trashed on the inside, will not sell quickly. A painting company that presents a wonderful image, but fails to back it up will be in a similar position.

All sizzle and no steak does not make for an appetizing meal. The aroma of grilled meat is no replacement for the actual meat—there must be substance behind the image. And that substance must be present throughout the company.

When you put your services up for sale be certain that you have curb appeal. More importantly, make sure you have your house in order.

Thinking out of the bucket to solve painting business problems

When faced with a problem, it is not uncommon for us to keep rehashing the same possible solutions. Even when these solutions do not seem viable, we simply can’t find the answer. In those situations, we need to think out of the bucket.

I was faced with this on multiple occasions in the aftermath of Hurricane Ike two years ago. Our lives were tossed upside down. Things that we take for granted– like water, electricity, and gasoline– suddenly became scarce. Running to the store for a loaf of bread was more than an ordeal– for a few days it was literally impossible because few stores were open and none had bread.

The inconveniences went beyond the inability to buy what we wanted when we wanted. It extended to simple things, like having a fresh cup of coffee in the morning. It included a generator with no gas and no way to see visual images of the destruction that had befallen our city.

Running out of bread was merely annoying. Running out of gas was going to be expensive. Some of these problems did not need a solution, while some were rather crucial. Solving any of them required some imagination– some thinking out of the bucket.

For example, I rigged up a crude drip coffee maker. I boiled water on our gas stove and slowly poured it into my “invention”. It was certainly a slow and tedious process, but it allowed us to enjoy fresh coffee each morning. In a world devoid of other creature comforts, it was a considerable treat.

Since my truck does not have a cassette player, my wife had previously purchased a converter that allowed me to get AC power from my truck battery. We used this to power a small television so that we could conserve our gasoline.

With the gas stations closed we were desperate for fuel for our generator. Our vehicles had full tanks, and I managed to find a siphon at an auto parts store. That allowed us to operate the generator until a gas station opened (and had fuel). When power came on at our office, we moved the freezer there, which reduced our need for gas.

None of these solutions were particularly ingenious, but each was a solution that was not readily obvious. Together they helped reduce some of the stress and fatigue that accompanies such situations.

The same applies to our paint contracting businesses. When the marketing that worked last year no longer generates leads, we must find new sources for customers. When we are continually told that our price is too high, we must find new ways to add value, differentiate our company, and sell more effectively. In short, when life hands us lemons, we can complain about the bitter fruit, or make a refreshing drink.

Sometimes the method for turning lemons into lemonade is not obvious. Sometimes the solution evades us, for whatever reason. Sometimes the tried and true simply no longer works. In these instances, we must expand our thinking and consider new possibilities. In these instances, we must think out of the bucket.

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