Marketing for winter work

Winter is often a slow time for painting contractors. Unfortunately, many contractors wait until it is too late to start marketing for winter work. The time to market for winter work is not in the dead of winter. If you haven’t started marketing for winter work, do so today. Even with a limited budget, there are a number of effective methods that you can use to create leads going into the fall and winter.

Marketing to past customers is one of the most cost-effective forms of advertising. You can do a mailing as simple as a postcard or as elaborate as a four-page newsletter. An email newsletter is even cheaper. Services such as Constant Contact and AWeber offer a variety of templates that make it easy to create professional looking emails. Whichever route you take, the goal is to stay in front of your customers and remind them that you want their business.

Another creative marketing method is what I call the “sign promotion.” This marketing involves placing a sign in the yard of past customers (with their permission, of course). At the end of the promotion, hold a drawing for those who participated and give the winner a gift certificate to a nice restaurant. You have a lot of flexibility in how you do this promotion.

For example, you can do it for a few weeks or an entire month. You can put out all of the signs at one time or stagger them over a period of time. You can give a single prize or multiple prizes.

The more concentrated you can get your signs, the better. Imagine the impact if you have a dozen signs in a single neighborhood—it will appear that your company is painting every house in the neighborhood. The repeated exposures in a short period of time can have a very strong impact on home owners in the market for a painting contractor.

No matter what you do, if you want this winter to be better than last winter, then you must take different actions. And that means marketing early and often.

Two simple ways to market your painting business

A favorite topic among painting contractors is marketing. It seems that every contractor wants to find the “magic bullet”–some dirt cheap way of generating leads consistently. There really isn’t such a method, but there are tons of ways to generate leads inexpensively. This article will examine two inexpensive, yet effective methods for marketing your painting business.

The first method is proximity marketing. This method involves marketing around an existing or upcoming project. The idea is to create multiple exposures for your company in a very targeted area and in a very short period of time. After all, if your customer needs your services, it is very likely that his neighbors do as well.

There are a number of ways to market to the neighbors. One easy way is to use a service such as Quantum Digital to mail postcards to a select number of neighbors. This service allows you to mail as few as 20 postcards. You can mail to the same homes multiple times, with different messages. For example, you could announce that you will soon be doing a job in the neighborhood. A second card could announce that you have started the job. And a third could state that the job is completed.

A second part of proximity marketing is to put a sign in the yard as soon as possible, even if it is a week or more before you do the job. The longer the sign is in the yard, the more exposure you will get.

The third part of proximity marketing is door hangers. While on the job, spend a few minutes each day distributing door hangers to the neighboring houses. Even if you only do 10 or 15 a day, you will be increasing your exposure. Combined with your sign and mailings, a potential customer could be exposed to your company many times within a week or two.

The second method is customer retention—that is, marketing to past customers. This can be as simple as a periodic email thanking them for their past business, or as elaborate as a printed newsletter. The important point is to stay in front of your customers, to remind them that you want to do business with them.

If you contact past customers at least four times a year, you will remain fresh in their minds. When they need painting work, or are asked for a recommendation, your name will be fresh in their mind.

Contact with past customers does not need to involve a constant sales pitch. Indeed, it would be better to provide them with information that is useful, such as home improvement tips. Offering such value differentiates you from competitors without coming across as being pushy.

A very good aspect to both of these methods is that they can be turned on and off easily. If you are swamped with work and need to reduce your lead flow, you can easily stop either of these.

Despite the effectiveness of both methods, they are often overlooked when marketing a painting business. Include them in your advertising mix, and you will have a powerful and inexpensive tool at your disposal.

How to eliminate low-priced competition

Over the years I have had the pleasure (and sometimes the displeasure) of getting to know a lot of contractors. No matter where these contractors live, or their particular trade, they voice the same complaints, such as low-priced competition, insufficient leads, and the difficulty of finding good help. I am not going to address those particular complaints in this post, but rather the attitude contractors can take regarding them.

It is easy to complain. But complaining seldom does any good in and of itself. Complaining doesn’t change the actions that give rise to the source of the complaint.

Take low-priced competition for example. This has probably been a problem since the first caveman began offering his services, and it is likely to always be a problem. Complaining about it won’t change that fact. We simply aren’t going to change the attitude or the actions of discount contractors. We can however, change our attitude and actions and thereby reduce or eliminate low-priced competition as a concern.

To illustrate, consider Rolls Royce and Hyundai. Both make automobiles, and in a certain sense, Hyundai is a low-priced competitor to Rolls Royce—their automobiles are much less expensive. But these two manufacturers have vastly different markets, and I seriously doubt that Rolls Royce pays any attention to Hyundai’s pricing. It simply isn’t a concern because Rolls Royce offers much more value to its customers.

Contractors can take the same approach. We can compete on price, or we can compete on value. Which we choose depends on our attitude.

Many contractors firmly believe that clients focus on nothing but price. This is usually a self-fulfilling prophecy, as those contractors do little to offer more value. They look just like their competitors, and as a result, give the client no reason to pay more money.

But a contractor with a different attitude—a contractor who is value-oriented—recognizes the fact that a higher price demands greater value. Such a contractor does not complain about that over which he has no control—the pricing of his “competitors”—but instead seeks to distance himself from them and thereby eliminate them as true competition.

If you find yourself complaining about low-priced competition, you might do well to honestly assess your business and your attitude. You may not be offering enough value, communicating the benefits of that value, or both. And that is something that you can change.

Your prices and your image

Nobody likes to pay more for a product or service than they need to. Each of us loves to find a good deal. But as a painting contractor we must always remember that our pricing conveys a certain image about the services we are selling.

While consumers certainly like to think that they are getting a good deal, they also know that they get what they pay for. When you visit McDonald’s you do not expect the same hamburger that you will get at Fuddrucker’s. If you want more value, you understand that you must pay a higher price.

The same is true of your customers. If your prices are half of your competitors, consumers would be suspicious. They would wonder about the quality of your work. They would be concerned whether you would even be in business if they have a problem in the future. Your price would convey a specific image regarding the quality and stability of your business.

This is not to say that we should charge outrageous prices simply to convey quality. Our services must truly offer value. If we charge more, we must also offer more. And we can offer more in a variety of ways, from better quality to greater convenience, from superior service to a broader selection.

Certainly there are consumers who are more price conscious than others. And there are products and services–commodities for example–that are more price sensitive. But this doesn’t change the fact that cheap prices can convey an image of cheap quality.

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