Growing Pains

If you are like most contractors, you dream of growing your business. You may want to get out of the bucket and turn production over to others. You may want to hire a salesman or office manager. You may want to add another crew. Regardless of your own particular goals, growth can be a painful experience if it isn’t managed properly. And the key to properly managing growth is having systems.

Growth necessarily entails delegating tasks and responsibilities to others. If we want to get consistent, desirable results, then we must have systems in place to ensure that our employees are taking the proper actions.

When I first began delegating responsibilities, I often lamented the fact that my employees didn’t do
things the way I wanted. It took me a surprisingly long time to realize why—I hadn’t trained them to do things the way I wanted. I assumed that they would somehow know. That erroneous assumption led to a lot of growing pains. Systems won’t eliminate all of the pains associated with growth, but systems will minimize those pains.

With systems in place, we have a process for handling the myriad issues that accompany growth.

For example, if we add another crew, we need to sell more jobs. And to sell more jobs, we need to generate more leads. When we sell more jobs, we have more customers to keep informed. We have more paperwork to keep organized. Without systems, we could easily find ourselves dealing with an endless stream of emergencies, jumping from issue to issue in an effort to put out the latest fire.

But with systems in place, we have a process for generating leads, for selling jobs, for communicating with customers. Fewer things fall between the cracks. We can be proactive and manage the company’s growth, rather than be reactive to the crisis du jour. And that is a lot less painful.

It’s Just Theory

Every so often I run into a contractor who claims that any talk about systems and best practices is a waste of time. It’s just a bunch of theory, and theory, they claim, is useless. Ironically, their claim is itself a theory, and a very impractical one at that.

If you were going to drive across the country, I doubt that you would just hop in the car and start driving. You would probably consult maps and develop a plan. You would consider numerous things: how far you would travel each day, places to visit along the way, weather forecasts, and more. In short, you would figure out how to reach your destination with the combination of efficiency and pleasure that you desired.

Of course, this would all just be a bunch of theory. Who knows what might happen once you get on the road? Why spend a bunch of time making plans when you might get a flat 100 miles from home? It’s better, the critics of systems would claim, to just start driving and deal with things as they happen.

Certainly, you could drive across the country without a plan. And you can build a successful business without systems. But you can also win the lottery.

The Grasshopper and the Ant

Aesop’s Fable:

In a field one summer’s day a Grasshopper was hopping about, chirping and singing to its heart’s content. An Ant passed by, bearing along with great toil an ear of corn he was taking to the nest.

“Why not come and chat with me,” said the Grasshopper, “instead of toiling and moiling in that way?”

“I am helping to lay up food for the winter,” said the Ant, “and recommend you to do the same.”

“Why bother about winter?” said the Grasshopper; “we have got plenty of food at present.” But the Ant went on its way and continued its toil. When the winter came the Grasshopper had no food, and found itself dying of hunger, while it saw the ants distributing every day corn and grain from the stores they had collected in the summer. Then the Grasshopper knew: It is best to prepare for the days of necessity.

Winter isn’t that far away. Will you be a grasshopper or an ant?

Growing Pains

If you are like most contractors, you dream of growing your business. You may want to get out of the bucket and turn production over to others. You may want to hire a salesman or office manager. You may want to add another crew. Regardless of your own particular goals, growth can be a painful experience if it isn’t managed properly. And the key to properly managing growth is having systems.

Growth necessarily entails delegating tasks and responsibilities to others. If we want to get consistent, desirable results, then we must have systems in place to ensure that our employees are taking the proper actions.

When I first began delegating responsibilities, I often lamented the fact that my employees didn’t do things the way I wanted. It took me a surprisingly long time to realize why—I hadn’t trained them to do things the way I wanted. I assumed that they would somehow know. That erroneous assumption led to a lot of growing pains. Systems won’t eliminate all of the pains associated with growth, but systems will minimize those pains.

With systems in place, we have a process for handling the myriad issues that accompany growth.

For example, if we add another crew, we need to sell more jobs. And to sell more jobs, we need to generate more leads. When we sell more jobs, we have more customers to keep informed. We have more paperwork to keep organized. Without systems, we could easily find ourselves dealing with an endless stream of emergencies, jumping from issue to issue in an effort to put our the latest fire.

But with systems in place, we have a process for generating leads, for selling jobs, for communicating with customers. Fewer things fall between the cracks. We can be proactive and manage the company’s growth, rather than be reactive to the crisis du jour. And that is a lot less painful.

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